Membership
The CCRC's membership is comprised of 11 leading North American Utility companies with a combined revenue of $300bn - including 5 of the largest utilities in the US. Active in 42 states and serving millions of households and business, our members are at the forefront of change in the industry. They are prominent leaders in the areas of service quality and customer satisfaction and recipents of numerous awards...
The CCRC does not publish the identities of its members. Please contact Tim Douek at tdouek@navigantconsulting.com for more information on our membership structure and to understand the way in which we work.
Why Join the CCRC?
- Regular, high-quality interaction with other utility customer care and marketing thought-leaders
- Cost-effective access to cutting-edge research on strategic challenges
- Unique opportunity to help shape evolving models for delivering customer care and leveraging customer relationships
- Facts and analysis of regulatory issues such as service quality standards, consumer protection, and incentive-based rate mechanisms
What Do Members Receive?
- Semi annual membership meetings (Winter and Summer).
- Establish best practice research agenda in the winter meeting
- Speakers on related customer service issue in summer meeting
- Semi annual updates on regulatory trends at the meetings.
- Material changes in NARUC positions and implications
- Significant trends in state regulation and implications
- Best Practice research on topics/issues identified by the membership. You select the topics that meet your needs.
- Workshops and roundtables on time sensitive topics to provide intelligence and assess industry impacts.
- CCRC Alerts on significant changes in regulation and potential impact to the members.
- Communication/promotion of research findings.
- Posting on Navigant and CAEM websites
- Press releases and follow up press interviews
- Leverage of non-member channels (AGA / EEI)
- Conference call discussions concerning research results
- Presentations of research results (no travel)
How to Join
Membership is open to regulated and non-regulated electric and gas service providers. Please contact Tim Douek of Navigant Consulting or Jamie Wimberly of CAEM for additional information
Tim Douek, Associate Director
Navigant Consulting
215.832.4410
tdouek@navigantconsulting.com
Or
Jamie Wimberly, President
Center for the Advancement of Energy Markets
202.483.4443
benjamin.wimberly@verizon.net