Customer Care Research Consortium (CCRC) For Utilities

Managing Utility Customer Service
Quality in the 21st Century

Contact Us

Please contact Tim Douek at Navigant Consulting or Jamie Wimberly of CAEM
for additional information about the CCRC

Tim Douek, Associate Director
Navigant Consulting
215.832.4410
tdouek@navigantconsulting.com

Or

Jamie Wimberly, President
Center for the Advancement of Energy Markets
202.483.4443
benjamin.wimberly@verizon.net

For questions or problems with the website, please email CCRC@navigantconsulting.com.